Effective Date: 11/16/2024

At Hozzo International LLP, we are dedicated to providing consistent, high-quality car cleaning services to our customers through our subscription model. This Refund Policy outlines the conditions under which refunds may be requested and how we handle rescheduling to ensure service completion.

Refunds

Refunds will only be considered under the following conditions:

• Non-Delivery of Service: If Hozzo International LLP fails to deliver the agreed-upon number of cleaning services for the month, you may be eligible for a partial refund, subject to review.
• Service Cancellation: If you wish to cancel your subscription before the end of the month, refunds will be prorated based on the number of services already delivered.

Please note that rescheduling of services within the month does not entitle the customer to a refund, provided that the full monthly service quota is met.

Rescheduling Policy

We understand that unforeseen circumstances may require rescheduling. In such cases:

• Customer Rescheduling: If you need to reschedule a service, please notify us at least 24 hours in advance. We will accommodate rescheduling requests within the same month to ensure all services are completed as promised.
• Company-Initiated Rescheduling: In rare cases where Hozzo International LLP needs to reschedule, we will provide you with alternative dates within the same month to fulfil your service plan. If rescheduling results in all services being completed within the month, no refunds will be issued.

Non-Refundable Situations

• Completion of Monthly Service: No refunds will be provided if the full number of scheduled services (e.g., 8 cleanings for a twice-weekly model) has been completed within the month, even if rescheduling occurred.
• Service Satisfaction: If you are dissatisfied with a completed service, we will work with you to address your concerns. However, refunds will not be provided based on service satisfaction unless the issue remains unresolved.
• Missed Services Due to Customer’s Unavailability: If you are unavailable for a scheduled service and fail to notify us in advance, no refunds will be issued for missed services.
• OTP Verification for Refund Requests: To confirm a valid refund request, an OTP will be sent to the mobile number registered with our system. If the OTP verification fails or if the mobile number does not match our records, no refund will be processed.

Refund Request Process

To request a refund, please contact us at info@hozzowash.com with the following details:

• Full name
• Registered Email address and Phone number with Hozzo International LLP
• Subscription package details
• Date(s) of service
• Reason for requesting a refund
• Any supporting evidence (if applicable)